Dear Valued Customer,
At Universal Plumbing, our team is like family. Actually, many of them are family. So we have made every effort to keep our field techs, office staff, and customers protected. We are extremely proud of the willingness, motivation, and kindness that our team has displayed. On Friday, March 16th, as we started collaborating with our team to combat this situation, I heard them saying things such as, “We cannot leave people without running water and flushing toilets”. I could hear them discussing all the different types of customers that would need our help and I could hear in their voices a genuine concern for our customers. It was honestly one of my most proud moments in business. That very day we were able to initiate a new safety strategy with training.
There have NOT been any cases of COVID-19 in our office or within our field techs’ or our families. Because we have our own warehouse, it was a true blessing to have everything needed in stock from day one, including N95 masks, and we have been able to utilize them along with gloves, shoe covers, and hand sanitizer since the beginning.
Universal Plumbing has every intention of staying open and ready to service all your plumbing and drain needs. We are praying for the protection of our techs, customers, community, and nation. We are taking every precaution that we can think of and updating our process daily as we come up with new ideas and ways to be safer. For information on what we are doing to protect the health of our community, visit our web page HERE. If you have any suggestions, I would love to hear your ideas! Please email me at office@plumbingandsewer.com with any questions, ideas, or feedback.
Thank you for choosing Universal Plumbing And Sewer.
May God Bless and Protect You All,
Carol Nelson
Owner