JOIN THE BEST
As a full-service plumbing and drain company, we focus on being the best in our industry while bringing up the next generation of plumbers. Our team is made up of hunters, fishers, hikers, campers, gamers, martial artists, food enthusiasts, automotive hobbyists, saltwater tank enthusiasts, animal lovers, young families, singles, and much more. Our Universal family is truly appreciated and receives high wages, benefits packages, vacation time, retirement contributions, paid holidays, bonuses, and much more. Our teamwork atmosphere allows every employee to work without added job stress. It is our belief that treating our employees with trust and respect enables them to serve our customers with excellence and works towards maintaining customer service and loyalty.
In return for your commitment to service excellence, we will provide you with great pay and personal career growth opportunities, which include on-the-job coaching and a structured growth ladder that allows you to consistently obtain career goals. Choose a career at Universal Plumbing and Sewer, Inc. where your work is appreciated and your paycheck reflects your hard work. Universal Plumbing and Sewer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, sexual orientation, gender identity, disability, veteran status, sex, or age.
Current Available Positions
Experienced Plumbers
Minimum of 5 years experience
Have knowledge of local plumbing codes. License preferred.
The ability to communicate and develop plumbing solutions using your expertise.
Communicate with customers about aspects of the required job.
Proven experience in plumbing and drain cleaning.
Clean driving record, and ability to pass our post-offer background checks
Responsibilities
Diagnose and repair plumbing issues, solve complex plumbing and drain problems
Complete plumbing, drain cleaning, fixture repair/installation, and other related in-house plumbing services.
Educate them in choosing the right products, services, and maintenance plans. Establish customer connections that build customer loyalty.
Maintain a clean, safe, and organized job site, including maintaining the company-issued equipment and service truck.
Follow the company's policies and procedures
Build estimates and invoices using a paperless iPad solution
Plumber Benefits
High Hourly Pay
Personal Career Development
HAP Medical, Dental, Vision Insurance
Exciting Growth Opportunities
Paid Vacation Time
Work Home Balance
(Overtime is plentiful for motivated individuals)Holiday Pay, Parties, and Bonuses
Incentive Bonuses & Spiffs
Aggressive Compensation for On-Call Service
Shared On-Call Schedule Approximately 1-2 days per month. (More available for motivated individuals)
Schedule printed in advance, quarterly after employees turn in availability.
Company Appreciation Functions
Uniform Service
Newer Company Vehicle
Fully Stocked and Organized Trucks
The warehouse replenishes trucks daily
Parts runner on handCutting Edge Technology Training
Top of the Line Sewer Equipment and Heavy Machinery Provided
Schedule Printed in Advance, Quarterly (After employees turn in availability)
Safety Equipment and Instruction are provided regularly
Regular Career Development Training and Test Prep Classes
Helper Available for those Willing to Teach
Plumbing Apprentices Entry Level
Apprentice Plumber (no Experience Necessary)
3-year apprenticeship under a Master Plumber
Hands-on training with our Master Plumber and highly skilled team, both on the job and in a class setting
No prior experience is necessary
Must be able to lift 50 lbs and be mechanically inclined
Great Wages and Benefits
(Determined based on experience)
Plumbing Dispatch / Customer Service
Universal is a company made up of people of all ages and stages in life. We work together as a team and spend much time and effort to ensure a positive, supportive environment. Great benefit and a family environment. Our plumbing company seeks a full-time Plumbing Dispatch Customer Service Representative to join our team. The ideal candidate will have previous experience in dispatching and customer service, particularly in the plumbing industry. As a Plumbing Dispatch CSR, you will be responsible for answering customer calls, scheduling appointments, dispatching technicians, and maintaining customer relationships.
Responsibilities:
Answering customer calls in a timely and professional manner
Scheduling appointments for plumbing services
Dispatching technicians to job sites and ensuring they arrive on time
Maintaining customer relationships and resolving customer issues
Updating and maintaining customer databases and schedules
Monitoring technician progress and ensuring timely completion of jobs
Providing exceptional customer service and handling customer complaints effectively
Requirements:
Previous experience in customer service and dispatching, preferably in the plumbing industry
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Proficient in using computer systems and software, including scheduling and dispatching software
Strong attention to detail and organizational skills
Ability to work in a fast-paced environment and under pressure
Availability to work flexible hours, including some evenings and some weekends
High school diploma or equivalent required, college education preferred
If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Our company offers competitive compensation packages, benefits, and opportunities for growth and advancement within the organization. If you believe this position would be ideal for you, but you have no experience in dispatch we are willing to train the right candidate.